Policy

1. Who We Are

KONSTANTA PLUS, d.o.o.
Registered address: Zelena ulica 1, 9000 Murska Sobota, Slovenia
Business activities: Digital solutions, web platforms and services, build & home services, design & branding, repairs & maintenance
Email: [email protected]

2. Scope of Application

This Privacy Policy applies to:

• Visitors to our website

• Individuals who contact us

• Clients using our digital platforms or services

• Users located within and outside the European Union

If you access our services from outside the EU, you acknowledge that your data may be processed in the European Union.

3. Personal Data We Collect

We collect only data necessary for the provision and operation of our services.

a) Data provided voluntarily

• Name

• Company name (if applicable)

• Email address

• Phone number (if provided)

• Billing information (where applicable)

• Message content (via contact forms or email)

b) Data collected automatically

When you access our website or digital platforms, we may collect:

• IP address

• Browser type and version

• Device type and operating system

• Date and time of access

• Usage data and pages visited

• Log files and technical diagnostics

This data is used for security, system administration, performance monitoring, and service optimization.

4. How We Use Personal Data

We process personal data for legitimate business purposes, including:

• Responding to inquiries

• Providing and maintaining digital services

• Performing contractual obligations

• Processing payments (if applicable)

• Improving functionality and user experience

• Ensuring system security and fraud prevention

• Complying with legal obligations

We do not sell, trade, or rent personal data.

5. Legal Basis for Processing (GDPR)

Where GDPR applies, we process personal data on the following legal grounds:

• Consent (where required)

• Performance of a contract or pre-contractual measures

• Compliance with legal obligations

• Legitimate interests (e.g., service improvement, cybersecurity, business operations)

6. International Data Transfers

As a Slovenian company operating globally, personal data may be processed:

• Within the European Union

• By trusted service providers located outside the EU

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions

• Standard Contractual Clauses (SCCs)

• Contractual data protection agreements

7. Use of Service Providers

We may engage trusted third-party providers for:

• Website hosting

• Cloud infrastructure

• Payment processing

• IT and security services

These providers process data only on our documented instructions and are bound by confidentiality and data protection obligations.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected:

• Client data: for the duration of the contractual relationship and legally required retention periods

• Inquiry data: for a reasonable follow-up period

• Technical logs: as required for security and system integrity

After this period, data is securely deleted or anonymized.

9. Your Rights

Under GDPR and applicable laws, you may have the right to:

• Access your personal data

• Rectify inaccurate data

• Request erasure of personal data

• Restrict processing

• Request data portability

• Object to processing

• Withdraw consent at any time

• Lodge a complaint with a supervisory authority

For users in the EU, the competent supervisory authority is the Information Commissioner of the Republic of Slovenia.

To exercise your rights, contact us at: [email protected]

10. Data Security

We implement appropriate technical and organizational measures to protect personal data against:

• Unauthorized access

• Accidental loss

• Alteration

• Disclosure

• Misuse

However, no system can guarantee absolute security.

11. Cookies

We use essential cookies necessary for website functionality.

Where non-essential cookies are used, we will request consent in accordance with applicable laws.

Users may manage cookie preferences through browser settings or cookie banners (if implemented).

12. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes. The latest version will always be available on our website.

14. Contact Information

If you have questions regarding this Privacy Policy or your personal data, please contact:

KONSTANTA PLUS, d.o.o.
E: [email protected]